Happy Customers Happy Business
We understand how customers are essential for you. Customer relation management has to be on point when customer retention is only the base of your growth. PoSBook helps you keep your customers happy
Know more about your Customers to serve them better
Having said that, you can keep a check on your customer info for everything. You can check their allergies, skin problems that they frequently face, skin type, hair type, make-up preferences, etc. It won’t waste the stylist’s time in re-examining when they visit.
Keep your customers stay connected with the store by sending them gentle reminders/messages about their appointments, visit reminders, Birthday and Anniversary wishes, recurring services, exclusive festival offers and schemes, checkout messages with point balances or wallet balances. Messages can be sent via SMS, WhatsApp, Mobile App and it will help them not miss their visit.
Know your customer well enough by keeping a record of all the customer information. You can list out their membership and validity, contact information, service taken, regularly used products and stylist preferences. PoSBook makes the job easy for you. At times the system shows alerts as the customer walks in for services.
Rewards and Coupons Management
Make your customer happy by helping them redeem their coupons. Mention the details of the rewards, coupons, and referral bonus here. When they reach out, you can instantly help them.
You can manage your campaign right from this platform. Keep track of sending emails, WhatsApp messages, and text messages related to the campaigns. Plan your campaigning at PoSBook in a systematic way for the best result. Measuring the performance of your campaigns is important for the success of your business.
Keep your customer’s info safe. PoSBook allows you to limit access to your users to ensure customer’s information is secure. It will help your customers to trust you more.
Reviews and Ratings
Customer reviews and ratings are very important for the growth of your business. Google My Business ratings and reviews are very powerful and reliable. PoSBook enables you to help your customers to give their ratings on every visit. A good GMB rating for your business can drive customers to your stores.
Frequently Asked Question
PoSBook CRM module helps you to manage your clients in the best way possible. You can stay
connected with the customers through various ways like appointments, sending reminders, various
offers, rewards, and many other things.
Yes, PoSBook software helps in customer retention through several techniques. It helps
to manage CRM like a Pro.
PoSBook helps to stay connected with customers and retains them as happy customers. The repeat
visits bring in business and new customers.